Shipping

BUTTERFLYTWISTS™ South Africa offers R100.00 shipping on all orders placed online. Shipping takes 2-5 business days. Deliveries take place Monday to Friday during business hours.

Shipment tracking

You can track shipment of your products by following the instruction sent in the Shipment Confirmation email.

Please note such link will direct you to the courier's website, which is not controlled by us.

Please note:

It is our goal to deliver within the above-mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' public holidays. We will not be able to change the delivery address on Orders after checkout. If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will not deliver the product and another delivery will need to be arranged. This will result in a delay. Title to and risk of loss in your products will pass to you when you take possession of the products. All products are shipped from our warehouses in South Africa.

We only deliver within the South African borders.

Returns

We will gladly refund or exchange any items in a resalable condition along with the purchase slip within 30 days of purchase. Please note that whether the item is in a resalable condition or not is done at BUTTERFLYTWISTS™ discretion. BUTTERFLYTWISTS™ reserve the right to refuse an exchange should the product be deemed not to be in a resalable condition. Your refund will be processed in the same manner payment was made. We cannot process cash refunds for items purchased online.

Exchanges can be done two ways:

Your purchase in a resalable condition along with your receipt can be taken to any BUTTERFLYTWISTS™ store and exchanged in-store should they have the product/size you would like to exchange for

Or

The courier company can collect your purchase from the delivery address. The product(s) is then shipped back to the BUTTERFLYTWISTS™ warehouse. Once the product arrives at warehouse your adjusted product/size will be sent to you. Please note this process can take up to 15 business days.

Should you wish to return an item you can initiate a return by emailing online@butterflytwists.co.za along with your reference number and the reason for the return. Credit Card refunds should reflect within 10-15 business days after the product is returned to a BUTTERFLYTWISTS™ store or collected by a courier. Instant EFT and manual EFT refunds should reflect within 5-10 days after the product is returned to a BUTTERFLYTWISTS™ store or collected by a courier.

RETURN EXCEPTIONS

Gift Cards and eGift Cards are considered final sale and are not eligible for return.